Insights

Takeaway: Through a strategic partnership announced in January 2025, Promet Source and Civic AI Navigator are bringing next-generation AI chatbot online capabilities to government websites. This collaboration combines Promet's two decades of public sector expertise with Civic AI's chatbot for...

Takeaway: When evaluating VPATs®, don't just look for checkboxes and perfect compliance scores. A thorough VPAT® evaluation requires understanding both basic and complex conformance documentation, recognizing red flags, and assessing the vendor's overall commitment to accessibility.
What matters most...

Takeaway: For public agencies, a Voluntary Product Accessibility Template® (VPAT®) is essential for evaluating how well technology products and services meet accessibility requirements. While "voluntary" by name, VPATs® provide the structured documentation to ensure Section 508 compliance in your...

Takeaway: After comparing 15 recent state and local government website RFPs, we've identified a clear pattern: agencies are prioritizing site search capabilities more than ever. This shift comes from a growing understanding that poor search functionality doesn't just frustrate users—it increases...
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