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My name is Katherine Shaw and I am a front end web developer at Promet Source. I'd like to start by sharing a little bit of my background, as it has helped me to understand why accessibility, on the web and in the world around us, is such an important issue. I am an advocate for web… Read More
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Takeaway: Building and adding an AI chatbot on a county website requires careful planning, development, deployment, and maintenance. We recently used Promethia, our custom chatbot solution, to build a chatbot for the Martin County Library System and did a live demo for Drupal4Gov.
So, I… Read More
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Note: This blog was first published on May 24, 2023, and has been updated to reflect new information and insights.
Takeaway: DrupalCon Portland 2024 offers valuable sessions, summits, and exhibitors useful to State and local government agencies. As an attendee, you'll have the opportunity to learn… Read More
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Takeaway: AI and LLMs have significant potential in making user experience better for government constituents, so in the April 18 webinar with Drupal4Gov, we share our journey of developing a conversational search chatbot for the Martin County Library System, powered by LLMs and seamlessly… Read More
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Takeaway: When engaging with potential vendors, government officers need to ask the right questions to assess their cybersecurity preparedness. By thoroughly evaluating a vendor's security posture, you can make informed decisions and build partnerships with companies that share their commitment to… Read More
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Note: This blog was first published on March 10, 2022, and has been updated to reflect new information and insights.
Takeaway: The pandemic has accelerated the trend of municipal websites serving as a virtual town square—a central and welcoming place where critical information in shared,… Read More
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Note: This blog was first published on January 17, 2021, and has been updated to reflect new information and insights.
Takeaway: Human-centered design focuses on the users and their needs at every stage of the design process. This approach integrates empathy and user feedback to create customized… Read More
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