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Case Study: ARCS Foundation

Project Overview

The strategic goal of the ARCS Foundation was to create a premier dynamic website supported by an effective and efficient database to meet the day to day operational needs of the organization at the National and Chapter level. Promet worked in conjunction with West Monroe Partners to select software, collect requirements, design and implement a CMS and CRM. 

Promet streamlined workflow by providing ARCS the ability to securely input, store, access, update, and archive all information (data, reports, images, full motion video, sound) relevant to the present and ongoing operations of the ARCS organization both at the National and local ARCS Chapter levels.

Promet implemented Drupal CMS and CiviCRM in a customized implementation where governance is split between the central national chapter and independent regional chapters. The users have a single sign on capability between chapters. Prome implemented a multi-site implementation for Drupal and CiviCRM.  Further, we created data warehousing and reporting capabilities.

Services Performed
  • Drupal and CiviCRM implementation
  • Information Architecture: Defined the content to be accessed on the website and how to best organize the information to ensure ease of use and navigability 
  • Design and Theming: Created a consistent theme and format for each page reflecting the organizations mission, goals and objectives
  • Streamlined event registration, gift giving and other identified processes by providing the ability to perform secure financial transactions online through a separate third party vendor that will process the transaction
  • Created the levels of security necessary to ensure security of each Chapter’s data 
  • Implemented the physical database
  • Content Migration: uploaded and scrubbed the current identified data from the National SQL 
  • Developed training materials for identified users
  • Provided training to all identified users based on job responsibilities and access levels 
  • Determined the operational maintenance and procedures necessary (including data backup, recovery and archiving)
  • Conducted regularly scheduled Project Status meetings with the ARCS Implementation Task Force and the Steering Committee